Ticket changes, cancellations and refunds

• Can I change the name, passport, or ID number on my SBB ticket?
• Will SBB compensate me if my train is delayed?
• Do I get a refund from SBB if my train is canceled?
• How can I cancel my SBB ticket?
• How can I change my seat reservation with SBB?

• How can I change my SBB ticket?

  Most SBB tickets are valid all day on the route and date specified on the ticket. They also must be used to board the same type of train. Any changes to an SBB ticket are not allowed. Where possible, you can cancel your booking by clicking on the link in the confirmation email and then making a new one on RailClick.com for the desired itinerary.

• How long does it take to receive a refund from SBB?
• What happens if I miss my connection due to a delay with SBB?
• What happens if I miss my SBB train?
• What should I do if there is a strike with SBB?