Ticket changes, cancellations and refunds

• Can I change the name, passport, or ID number on my SBB ticket?

• Will SBB compensate me if my train is delayed?

  You may be entitled to compensation if your train is cancelled or delayed for more than 60 minutes.

  For more information and to file a claim, please visit SBB's webpage. You can also read about your rights as a passenger on their website.

• Do I get a refund from SBB if my train is canceled?
• How can I cancel my SBB ticket?
• How can I change my seat reservation with SBB?
• How can I change my SBB ticket?
• How long does it take to receive a refund from SBB?
• What happens if I miss my connection due to a delay with SBB?
• What happens if I miss my SBB train?
• What should I do if there is a strike with SBB?