Info

Booking my tickets

• Can I book bus tickets using your website?
• Where is my booking confirmation email?
• How do I find the best prices?
• Is it worth to wait and book my tickets together?
• Can I register to book on your website?
• How do I change my personal details?
• Can we get a special price if we are a group?
• How can I receive my tickets if I have entered the wrong email address?
• How will I receive my tickets?
• How can I book a train ticket?
• How can I change the language on the website?
• What happens if I lose my tickets?
• Do I need to print my tickets?

  Most of the train tickets can be displayed on a mobile device for inspection and therefore do not need to be printed. However, if you want to print your ticket, you can of course do so before arriving at the station and travel with your paper ticket. 

  On the other hand, DB, SNCF and Eurostar tickets do need to be printed for inspection.

• What should I do if I haven’t received my tickets in more than 24 hours?
• What should I do if I get the “no solution” screen?
• What happens if I haven’t received my tickets?
• Is my booking confirmation required for travel?
• Can I buy a ticket for another person?
• Is it worth to book my tickets separately?
• How do e-tickets work?
• Which trains can I book?
• What travel insurance do we offer and how do I make a claim?
• Which are the advantages of booking flexible tickets?
• Can I book my tickets by phone?
• Can I book my tickets once inside the train?
• How many passengers can I book at once?
• Are my details safe?
• Can I book ferry tickets using your website?
• Can seniors get any discounts or special fares?
• Why should I book with RailClick?
• When do cheap tickets become available?
• Can I book a seat?