You may be entitled to compensation if your train is cancelled or delayed for more than 60 minutes. For more information and to file a claim, please visit SBB's webpage. You can also read about your rights as a passenger on their website.
Ticket changes, cancellations and refunds
- Can I change the name, passport or ID number on my ticket?
- How long does it take to get my refund?
- Can I get compensation if my train was delayed?
- What happens if I miss my connection due to a delay?
- How can I get a refund for delayed or cancelled train?
- What should I do if a strike happens?
- How can I change my seat reservation?
- How can I cancel my ticket?
- How can I change my ticket?
- What happens if I miss my train?
